DVD drive is not working – Error code 39

Had some problems today with several DVD drives on HP DC7800 SFF desktop PC’s. The error code was 39. After some troubleshooting I found the solution. Here is the solution to the error code 39 issue.

  1. Choose Start > Run.
  2. Type regedit in the Open text box and click OK.
  3. In the Registry Editor dialog box, navigate to HKEY_LOCAL_MACHINESYSTEMCurrentControlSetContro lClass and select the {4D36E965-E325-11CE-BFC1-08002BE10318} key, which appears as a folder.
  4. Select File > Export (Windows XP) or Registry > Export Registry File (Windows 2000).
  5. In the Export Registry File dialog box, select Selected Branch under Export Range, name the file (for example, CDDVDkey.reg), and click Save to save the file to the Desktop.
  6. In the right panel of the Registry Editor, select the LowerFilters line, and then choose Edit > Delete. Click Yes in the Confirm Key Delete dialog box.
  7. Select the UpperFilters line, and then choose Edit > Delete. Click Yes in the Confirm Key Delete dialog box.
  8. Close the Registry Editor.
  9. Restart Windows.