Had some problems today with several DVD drives on HP DC7800 SFF desktop PC’s. The error code was 39. After some troubleshooting I found the solution. Here is the solution to the error code 39 issue.
- Choose Start > Run.
- Type regedit in the Open text box and click OK.
- In the Registry Editor dialog box, navigate to HKEY_LOCAL_MACHINESYSTEMCurrentControlSetContro lClass and select the {4D36E965-E325-11CE-BFC1-08002BE10318} key, which appears as a folder.
- Select File > Export (Windows XP) or Registry > Export Registry File (Windows 2000).
- In the Export Registry File dialog box, select Selected Branch under Export Range, name the file (for example, CDDVDkey.reg), and click Save to save the file to the Desktop.
- In the right panel of the Registry Editor, select the LowerFilters line, and then choose Edit > Delete. Click Yes in the Confirm Key Delete dialog box.
- Select the UpperFilters line, and then choose Edit > Delete. Click Yes in the Confirm Key Delete dialog box.
- Close the Registry Editor.
- Restart Windows.